When a young person throws a chair, shuts down, swears at a teacher or refuses to enter the room, the behaviour is the part we can see. Underneath it sits something we cannot: a feeling, a need, a skill that has not developed yet or a situation that has become too much. Behaviour is communication, and learning to read it changes how you respond.
I come to this work as a qualified Behaviour Specialist with a Bachelor of Science in Psychological Sciences. It is the lens I use with mentors, schools and the young people they work with.
What the phrase does and does not mean
It does not mean excusing harm or removing boundaries. Young people still need clear expectations, safety and consequences that are fair and predictable.
It does mean treating the behaviour as information. Instead of asking only "how do I stop this?", we also ask "what is this young person trying to tell me, or trying to get away from?" The first question manages the moment. The second question changes what happens next week.
Common messages behind behaviour
No behaviour has just one cause, and I would be wary of anyone who says otherwise. These are common starting points.
- I am overwhelmed. Noise, crowds, transitions or too many instructions can push a nervous system past its limit.
- I do not know how. Some skills, such as asking for help, waiting, or managing frustration, are still developing.
- I need connection. Attention-seeking is often connection-seeking. The young person wants to be noticed by someone who cares.
- I need control. When life feels unpredictable, refusing or arguing can be a way of getting some say.
- I am avoiding something that feels unsafe or shameful. Not wanting to read aloud, or to try something in front of peers, can look like defiance.
- Something is going on elsewhere. What happens at home, with friends or online often walks in the door with the young person.
Practical steps to read the message
1. Describe, do not label. "The student swore and left the room twice during maths" is more useful than "This student is angry and disrespectful". Description leaves room for curiosity.
2. Look at the pattern. Note when, where and with whom. Is it always after lunch? During unstructured time? With a particular task? Patterns point to triggers.
3. Check what happens before and after. What was happening just before the behaviour, and what did the young person get or avoid as a result? That tells you what the behaviour is doing for them.
4. Consider the environment. Light, noise, seating, instructions and routines all matter. Often a small change in the environment does more than a long conversation.
5. Ask, at the right time. Not in the heat of the moment. Later, when things are calm, ask something simple: "What was going on for you?" Some young people cannot answer, and that is fine. Offer choices or a drawing instead.
A neurodiversity-affirming lens
Many young people process sensory information, communication and emotion differently. A neurodiversity-affirming approach does not try to make a young person act like everyone else. It asks what supports they need, and what can change in the environment, so they can take part safely and with dignity.
In practice, that might mean offering a quiet space, giving instructions in writing as well as verbally, allowing movement, or using a visual schedule. It means working with the young person, not simply doing something to them.
Responding differently
Once you have a hypothesis about what the behaviour is saying, you can try a different response.
- If the message is overwhelm, reduce demands, lower the volume and offer a break.
- If it is a missing skill, teach it, practise it and expect it to take time.
- If it is a need for connection, build in small, reliable moments of positive attention that do not depend on the behaviour.
- If it is a need for control, offer genuine choices within limits.
- If it is shame, protect their dignity and avoid public correction.
Hold your hypothesis loosely. If a strategy is not working, revisit the picture rather than pushing harder.
A personal touchpoint
In the ring, you learn quickly to read what is happening instead of reacting to the loudest thing. I bring that same attention to the young people I work with, and to my own three boys at home. When I slow down and ask what a behaviour is telling me, I almost always respond better.
Where I can help
Behaviour is a place where adults often feel stuck, tired and unsure. My mentor and school services include Behaviour Consultation, which looks at behaviour as communication, triggers and unmet needs, regulation and co-regulation strategies, and support for complex presentations, and Practical Coaching, which builds confident responses, helps prevent escalation, supports anxious young people and uses neurodiversity-affirming strategies with individualised planning.
These services are quoted to suit your school or organisation. Coaching and consultation do not replace clinical assessment or therapy, and where a young person needs that, the right step is a GP, psychologist or school counsellor.
If you would like to talk it through, book a free 15-minute call and we can look at what you are seeing and what might help.
Questions
Does behaviour is communication mean there are no consequences?
No. Understanding why a behaviour happens sits alongside clear expectations and boundaries. It changes what you do next, because you respond to the need as well as the behaviour.
How do I work out what a behaviour is communicating?
Look at the pattern. When does it happen, where, with whom, and what happens just before and after. The pattern points to triggers and unmet needs far better than a single incident does.
Is this approach suitable for neurodivergent young people?
Yes. A neurodiversity-affirming lens treats differences in sensory processing, communication and regulation as part of how a young person is wired, and looks at what the environment can adjust.
Do you offer behaviour consultation to schools and mentoring organisations?
Yes. Behaviour Consultation and Practical Coaching are offered to schools and mentors and priced by quote. A free 15-minute call is the place to start.